You must first receive a return authorization number (RA #) from a EZ T-Mart representative. Returns received by E without an RA # will be refused.
Return shipping is free of charge to the customer (one free return shipping per an order). However, the shipping & handling charges from the original order are not refundable.
To receive an RA # and your free UPS return shipping label, contact a E-Z Apparel World representative by phone at 1 (773) 856-5350, or by the email form on the contact page. If your return is approved, within 2 business days or less our representative will send you an email which includes the RA #, return instructions, and a PDF attachment of the free UPS return shipping label.
Follow the return instructions in the email you received.
Returns are generally processed within 2 business days. Please allow up to 10 business days for refund credits to be processed.
Please be aware that:
Item return claims must be made within 30 days of receipt.
Items that have been printed on, washed, or altered in any way are not returnable.
EZ T-Mart only charges restocking fees for business customers.
Order cancellation can only be made before shipment. Please contact our customer representative for any cancellation .
Once shipment occurs, the return policy is in effect.
E-Z Apparel World does not do backorders.
If an item is unavailable it will be removed from the order, and you will be notified.
99% of all Orders ship same day for in stock items placed before 11am PST on normal buisness days*. *Monday through Friday, excluding holidays
We will notify you within 24 business hours if any items you ordered are out-of-stock.
Most orders are delivered within 2 to 5 business days of being placed.
We currently do not offer UPS Saturday Delivery.
UPS will not deliver packages on holidays.
Please click here to visit the UPS holiday schedule.
UPS Ground, UPS 3 Day Select, UPS 2nd Day Air, and UPS Next Day Air available for most locations.
UPS SurePost is available for most locations (UPS SurePost shimpents will incur addional shipping time, AK & HI SurePost shipments may take 5-11 Days).
We cannot ship to PO Boxes or Military APO/FPO/DPO Addresses
Visa, Mastercard, Discover
Credit cards issued outside of the USA are not accepted.
COD only for business pickup orders.
We do not offer direct exchanges. Instead, you must return the unwanted items and place a new order for the wanted items. Please see our Returns & Refunds policy below for instructions on the return process.