Shipping policy

Shipping Time

• 99% of in-stock orders ship same day if placed before 11 AM PST on normal business days (Monday–Friday, excluding holidays).
• See warehouse locations for estimated times.
• Out-of-stock notifications within 24 business hours.

Delivery Time

• Most orders delivered within 2–5 business days.
• No UPS Saturday delivery; no deliveries on holidays (refer to UPS holiday schedule).

Shipping Method

• Options: UPS Ground, UPS 3 Day Select, UPS 2nd Day Air, UPS Next Day Air (available for most locations).
• UPS SurePost available for most locations (adds shipping time; AK/HI may take 5–11 days).
• Cannot ship to PO Boxes or Military APO/FPO/DPO addresses.

Payment Methods

• Accepted: Visa, Mastercard, Discover, PayPal.
• Credit cards issued outside the USA are not accepted.
• COD only for business pickup orders.

Exchanges

• Direct exchanges are not offered. Return unwanted items and place a new order for desired items. Follow the Returns & Refunds process.